Returns & Exchanges – Estrela Dalva

At Estrela Dalva, we are committed to providing high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may need to be exchanged.

Company Information

Estrela Dalva is operated by:

ESTRELA DALVA HOLDING
149-151 Regent Street
London, W1B 4JD
United Kingdom

Email: support@estrelawatches.com

1. General Returns & Exchanges

If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to request a return or exchange. After this period, we unfortunately cannot accept your request.

Items must be returned in their original condition, unworn, unwashed, unused, and with all original tags and packaging attached.

2. Return & Exchange Process

To initiate a return or exchange, please follow these steps:

• Contact us at support@estrelawatches.com with your order number, the item(s) you wish to return or exchange, and the reason for your request.

• Our customer support team will review your request and provide return instructions, including the appropriate return address.

• Carefully pack the item, including the invoice or a document showing your order number.

• Ship the item to the address provided by our customer support team. Return shipping costs are the customer’s responsibility, except in cases of defective products or errors on our part.

• Once received, our team will inspect the item. If it meets our return conditions, we will proceed with the applicable refund or exchange.

3. Refunds

Refunds are processed within 2 business days after receiving and inspecting the returned item.

The refund will be issued using the original payment method.

Original shipping costs are non-refundable, except in cases of defective products or errors on our part.

Please note that depending on your bank or payment provider, additional processing time may be required for the refunded amount to appear in your account.

4. Defective Products or Order Errors

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible at support@estrelawatches.com.

Our customer support team will review the issue and, when applicable, we will cover the return shipping costs and arrange a replacement or full refund.

5. Contact Us

If you have any questions about our Returns & Exchanges Policy or need assistance with a return or exchange, please contact us:

Email: support@estrelawatches.com

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)

Company: ESTRELA DALVA HOLDING
Address: 149-151 Regent Street, London, W1B 4JD, United Kingdom

At Estrela Dalva, we are dedicated to ensuring your satisfaction throughout your shopping experience. Thank you for choosing and trusting our brand.