Privacy Policy – Estrela Dalva

At Estrela Dalva, we place great importance on protecting your personal data. This Privacy Policy explains how we collect, use, process, and safeguard the information you provide when visiting our website, making a purchase, or interacting with our services.

Company Information

Estrela Dalva is operated by:

ESTRELA DALVA HOLDING
149-151 Regent Street
London, W1B 4JD
United Kingdom

Email: support@estrelawatches.com

1. Collection of Personal Information

When you use our website, place an order, create an account, subscribe to communications, or contact us, we may collect personal information such as:

• Name

• Billing and shipping address

• Phone number

• Email address

• Order and transaction information

• Payment-related information

• IP address

• Device and browser information

• Pages visited and products viewed

• Browsing and shopping behavior

• Communications with our customer support team

Sensitive payment information, such as complete credit or debit card numbers, is processed securely by our authorized payment providers and is not directly stored by Estrela Dalva.

2. Use of Your Personal Data

We may use your personal information to:

• Process, manage, and fulfill your orders.

• Arrange shipping, delivery, tracking, returns, and exchanges.

• Process payments and help prevent fraudulent transactions.

• Respond to inquiries and provide customer support.

• Communicate important information regarding your orders or our services.

• Send offers, promotions, product updates, and marketing communications where permitted by applicable law or when consent has been provided.

• Improve our website, products, services, and overall shopping experience.

• Analyze website performance and customer interactions.

• Comply with applicable legal, regulatory, accounting, and security requirements.

3. Sharing of Personal Data

Estrela Dalva does not sell or rent your personal data.

We may share certain information with trusted third-party service providers when necessary to operate our business and provide our services. These may include:

• Payment processors

• Shipping and logistics providers

• E-commerce and hosting platforms

• Analytics providers

• Marketing and advertising platforms

• Fraud prevention and security services

• Customer support providers

These providers may only receive information necessary to perform their respective services.

We may also disclose personal information when required by applicable law, regulation, legal process, court order, or valid governmental request.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand how visitors interact with our website, improve performance, and provide relevant advertising where permitted.

Depending on your location and applicable law, you may have the ability to manage or withdraw your consent for certain non-essential cookies.

You can also manage cookies through your browser settings, although disabling certain cookies may affect some website functionality.

5. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect your personal information against unauthorized access, alteration, misuse, loss, disclosure, or destruction.

Payment transactions are processed through secure payment providers using industry-standard security measures.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information.

• Request restriction of certain processing activities.

• Object to certain uses of your personal information.

• Withdraw consent where processing is based on consent.

• Request information about how your personal data is used or shared.

Certain requests may be subject to legal exceptions or record-retention requirements.

To exercise your privacy rights, please contact us at support@estrelawatches.com.

8. Marketing Communications

If you have agreed to receive marketing communications from Estrela Dalva, we may send you information about products, promotions, offers, and other updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in our communications or by contacting us.

Please note that you may still receive essential transactional communications relating to your orders or account.

9. Third-Party Services and Links

Our website may contain integrations or links to third-party websites and services.

Estrela Dalva is not responsible for the privacy practices of independent third parties. We recommend reviewing their respective privacy policies before providing personal information.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns regarding your personal information, please contact us:

Email: support@estrelawatches.com

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)

Company: ESTRELA DALVA HOLDING
Address: 149-151 Regent Street, London, W1B 4JD, United Kingdom

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or applicable legal requirements.

We recommend reviewing this page periodically to stay informed about how we collect, use, and protect your personal information.

Thank you for trusting Estrela Dalva. We are committed to protecting your personal data and providing a secure and reliable shopping experience.